Secure Access: Your Official Ndax® Login & Support Guide (2026)
Ndax (National Digital Asset Exchange) is Canada's premier high-security platform for buying and selling digital assets. In 2026, Ndax has set the gold standard for regulatory compliance, being fully registered with the Canadian Investment Regulatory Organization (CIRO) and maintaining SOC 2 Type II certification.
Whether you are an institutional trader or a beginner, ensuring you are accessing the official portal is your first line of defense.
1. How to Sign In Safely
To protect your assets from phishing attempts, always follow these protocols:
- Verify the URL: Ensure the address bar reads
https://ndax.io/auth/login. Scammers often use subtle misspellings (e.g., "n-dax" or "ndax-support") in sponsored search results. - Mandatory 2FA: Ndax requires Two-Factor Authentication for every login. Use an authenticator app like Google Authenticator or Authy rather than SMS, which is vulnerable to SIM-swapping.
- Login Notifications: Ndax sends an immediate email alert for every login attempt, including the IP address and time. If you receive an alert you didn't initiate, contact support immediately.
2. Troubleshooting Login & Access Issues
If you find yourself unable to access your account, the Ndax Support Center provides specialized tools:
| Issue | Solution |
|---|---|
| Forgotten Password | Use the "Forgot Password" link on the login page. You will need access to your registered email to reset it. |
| Locked Account | Accounts are often locked after multiple failed attempts. Wait 30 minutes, or use the "Unlock" link in the security email sent to you. |
| 2FA Reset | If you lost your phone, Ndax uses a Sumsub-powered identity verification process (video selfie) to reset your 2FA. This typically takes 24–48 hours for manual review. |
| "Invalid Credentials" | Ensure you are using your Username (not your email) if prompted. Some legacy accounts require the username for web login. |
3. Institutional-Grade Security Features
Ndax protects user funds through a multi-layered framework that is among the strongest in North America:
- Cold Storage with Ledger Vault: The majority of user assets are stored offline in multi-signature cold wallets, insured for $5 million USD against theft or internal fraud.
- Withdrawal Whitelisting: You can restrict crypto withdrawals to only specific, pre-approved addresses. This prevents a hacker from draining your account even if they gain access.
- Withdrawal Timer: A short delay is applied to withdrawals after a password or 2FA change, giving you time to freeze the account if the change was unauthorized.
4. Contacting Official Support
If you need direct assistance, only use the official channels. Ndax will never ask for your password or 2FA codes.
- Email Support: support@ndax.io
- Live Chat: Available 24/7 via the "Support" bubble on the bottom right of the official ndax.io website.
- Mailing Address: 1700 411 1 St SE, Calgary, AB T2G 4Y5, Canada.